Contact us

I. Introduction & Invitation to Connect

At NOOBLE LLC, we believe that exceptional customer service isn’t just a department—it’s the very foundation of our success and the heartbeat of every interaction we have with you, our valued community. Whether you’re envisioning a complete living room overhaul with our signature sofas and rugs, seeking advice on the perfect wall decor to complement your space, or simply curious about our latest sustainable innovations, we’re here to guide, inspire, and support you every step of the way. Contacting us is more than a transaction; it’s an opportunity to collaborate on creating the home of your dreams, where comfort meets creativity in perfect harmony.

Why reach out to us? Because at NOOBLE, we’re not satisfied with being a mere retailer—we’re your dedicated partner in design and decor. Our team thrives on listening to your stories, understanding your unique challenges, and turning them into tailored solutions that exceed expectations. Have a tricky corner in your living room that’s begging for a multifunctional sofa? Unsure if a bold Moroccan-inspired rug will mesh with your minimalist aesthetic? Or perhaps you’re a business owner exploring B2B partnerships for bulk orders of our eco-friendly wall art? Whatever your need, we’re equipped to provide expert insights, personalized recommendations, and seamless assistance that makes the process effortless and enjoyable.

We invite you to connect with us today—whether through a quick email, a phone call, or our intuitive online form. Your voice matters, and we’re committed to fostering a relationship built on trust, transparency, and genuine enthusiasm for beautiful living spaces. Imagine sharing your vision with a stylist who’s as passionate about sustainable materials as you are, or troubleshooting a delivery detail with a logistics expert who ensures your order arrives pristine and on time. This is the NOOBLE difference: proactive, empathetic, and always one step ahead.

Our promise? Lightning-fast responses that respect your time and keep the momentum going. We guarantee replies within 24 hours for emails and forms, often sooner—many queries are addressed in under an hour via our live chat. Phone support? Immediate connection to a real person, no endless hold music. In an industry where customer service can feel impersonal, NOOBLE stands out by prioritizing you, ensuring every interaction leaves you feeling heard, valued, and excited about what’s next.

As we continue to grow our global footprint—from our Okemos roots to homes across the U.S. and beyond—your feedback shapes our journey. Past customers have told us stories of how a simple consultation led to a room transformation that sparked family gatherings or boosted remote work productivity. One client shared, “Contacting NOOBLE was like chatting with a friend who just happens to be a design genius—their suggestions made my space feel brand new without breaking the bank.” These moments fuel us, reminding us why we do what we do.

So, don’t hesitate. Dive into our contact options below and let’s start the conversation. Whether it’s a whisper of an idea or a full-fledged project, NOOBLE is ready to amplify it into reality. Connect with us, and discover how effortless it is to bring your interior dreams to life.

To truly appreciate the warmth of our service, consider the myriad ways we’ve helped others. For instance, during peak seasons like holiday makeovers, our team handles surges in inquiries with grace, offering virtual mood boards to visualize sofa placements in real-time. Internationally, we bridge time zones and languages, with multilingual support ensuring no detail is lost in translation. This invitation isn’t just words—it’s an open door to a world of possibilities, where your home’s potential is unlocked one thoughtful exchange at a time.

We’re especially excited about emerging trends like hybrid home offices, where our modular furniture shines. Reach out, and let’s explore how a NOOBLE piece can multitask as both a cozy lounge and a productive nook. Your connection today could be the catalyst for tomorrow’s favorite space.

II. Contact Information

Staying connected with NOOBLE LLC is straightforward and secure, designed with your convenience in mind. Below, you’ll find all the essential details to reach our headquarters, explore branch options, dial our hotline, drop an email, submit a form, or follow us on social media. We’re a global brand with a local touch, ensuring that no matter where you are—from the bustling streets of New York to the serene suburbs of Sydney—you can access the support you deserve.

Headquarters and Branch Locations

Our proud main headquarters is located at 2222 W Grand River Ave Ste A, Okemos, MI 48864, a state-of-the-art facility in the vibrant heart of Michigan. This 15,000-square-foot hub houses our design studios, customer service center, and primary warehouse, buzzing with the energy of creators and caregivers alike. It’s more than an office; it’s the soul of NOOBLE, where ideas for new rug patterns and sofa innovations come to life amid collaborative workspaces and a customer lounge showcasing live product demos.

For those on the West Coast, we maintain a strategic branch fulfillment center in Los Angeles, California, at 1234 Sunset Blvd, Suite 200, Los Angeles, CA 90028. This satellite location optimizes shipping times for U.S. customers west of the Mississippi, stocking high-demand items like our popular “Echoes of Nature” wall decor series. While not a full showroom, it offers by-appointment pickups and virtual tours for personalized consultations.

Internationally, we’re expanding with a European distribution partner in Amsterdam, Netherlands (Keizersgracht 123, 1015 CT Amsterdam), handling EU customs and local deliveries with finesse. This ensures swift access for our European clientele, from Parisian apartments to Berlin lofts. Plans are underway for an Asian hub in Singapore by 2026, further solidifying our commitment to worldwide accessibility.

Visiting our Okemos HQ? We’re open for tours by appointment—email to schedule a behind-the-scenes peek at how we craft your favorite pieces.

Hotline

Our dedicated hotline, +84902064999, is your direct line to human expertise—available 24/7 for urgent needs like order tracking or design emergencies. No automated menus here; you’ll speak to a trained advisor within seconds, whether it’s 3 AM in Michigan or midday in Melbourne. Our team rotates shifts to cover global time zones, ensuring round-the-clock peace of mind.

For non-urgent calls during business hours (more on that below), expect even deeper dives: free 15-minute styling sessions over the phone, complete with verbal sketches of how our rugs could anchor your space. We’ve resolved everything from “My sofa arrived with a mysterious stain” to “Help me match wall art to my mid-century vibe,” all with a smile you can hear.

International callers? No worries—our system auto-detects and connects you to region-specific experts fluent in English, Spanish, French, and Mandarin.

Email and Contact Form

Prefer writing it out? Our primary email address, chumanhhung19951@gmail.com, routes straight to our customer care inbox, monitored by a team of six specialists. Use it for detailed queries, like attaching room photos for custom advice or negotiating B2B quotes. Responses are personalized, often including mockups or fabric swatches digitized for your review.

For even smoother submissions, our online contact form on nooble.store/contact is a breeze: select categories (e.g., “Product Inquiry,” “Shipping Support”), add details, and hit send. It auto-populates your order history if logged in, speeding things up. Features include file uploads for images and real-time validation to prevent errors. We’ve streamlined it based on user feedback—90% of form users report resolutions faster than email alone.

Social Media Links

Join the conversation where inspiration flows freely! Follow us for behind-the-scenes glimpses, user transformations, and exclusive tips:

  • Instagram: @nooblehome – Daily doses of styled living rooms, with DMs open for quick queries.
  • Facebook: NOOBLE LLC – Community groups for decor discussions and live Q&A sessions.
  • Twitter/X: @NOOBLEDecor – Snappy tips and polls on trends like sustainable sofas.
  • Pinterest: NOOBLE Boards – Curated idea boards for wall decor and rug pairings.
  • LinkedIn: NOOBLE LLC Company Page – For B2B networking and industry insights.

Tag us in your #NOOBLEHome posts—we repost favorites and often send thank-you gifts like mini swatches.

This comprehensive suite ensures you’re never more than a click or call away. Our contact ecosystem is built for efficiency: integrated CRM tracks your history across channels, preventing repeat explanations. In 2024 alone, we handled 50,000+ interactions, with 98% positive outcomes, proving our multi-touch approach works wonders.

Expanding on locations, our Okemos HQ isn’t just functional—it’s immersive. The lobby features interactive kiosks where you can “test” virtual rug placements on your phone’s camera. The LA branch, meanwhile, doubles as a content studio, filming unboxings that go viral on TikTok. Amsterdam’s partner offers Euro-specific advice, like VAT refunds on orders over €500.

Hotline highlights? Our advisors undergo 40 hours of training, covering design principles to empathy scripting. One caller’s tale: A harried parent got sofa assembly tips in under five minutes, turning frustration into fandom.

Email and form perks: Auto-replies acknowledge within minutes, setting expectations. Socially, we engage 24/7 via bots for basics, escalating to humans seamlessly—last month, an Instagram DM led to a custom rug design for a wedding venue.

At NOOBLE, contact info is your gateway to empowerment. Use it boldly; we’re here to make magic happen.

III. Working Hours

Navigating time differences shouldn’t be a barrier to brilliant service—that’s why NOOBLE LLC structures our working hours to align with both U.S. and international rhythms, ensuring accessibility without compromise. Our core operations are optimized for peak productivity, but with thoughtful extensions for global harmony.

U.S. Business Hours

For our domestic customers, we operate on Eastern Standard Time (EST), mirroring our Okemos headquarters:

  • Monday to Friday: 9:00 AM – 6:00 PM EST
  • Saturday: 10:00 AM – 4:00 PM EST
  • Sunday: Closed (but see after-hours policy below)

During these windows, full teams are online: stylists for design chats, logistics for tracking, and sales for order tweaks. Peak hours (10 AM – 2 PM EST) see the highest availability for video calls, where we can co-browse nooble.store or share screens for real-time advice.

West Coast folks? That’s 6:00 AM – 3:00 PM PST—perfect for morning coffee consultations before your day ramps up.

International Working Hours

Recognizing our worldwide audience, we adapt dynamically. For Europe (CET), our effective overlap is 3:00 PM – 12:00 AM CET weekdays, with dedicated EU advisors from 10:00 AM CET onward via the Amsterdam branch.

In Asia (e.g., JST for Japan), coverage spans 11:00 PM – 8:00 AM JST, thanks to rotating shifts—ideal for evening queries in Tokyo without the 13-hour lag feeling burdensome.

Australia (AEST): 12:00 AM – 9:00 AM AEST, aligning with your mornings.

Our 24/7 hotline bridges gaps, but for nuanced support like custom quotes, email/forms ensure continuity across zones.

After-Hours Support Policy

Life doesn’t pause at 6 PM, and neither does NOOBLE. Our after-hours policy is robust:

  • Automated Systems: 24/7 chatbot on nooble.store handles basics (tracking, FAQs) with 85% resolution rate, escalating to email queues.
  • Emergency Hotline: True 24/7 for delivery issues or defects—connect to on-call specialists within 2 rings.
  • Weekend Warrior Mode: Saturdays extend phone support; Sundays route to priority email responses by Monday 9 AM.
  • Global Async: For off-peak, forms trigger auto-acknowledgments with estimated reply times (e.g., “EU query? Expect response by 8 AM CET”).

Holidays? U.S. federal ones close HQ, but digital channels hum—Black Friday? We’re all hands on deck till midnight EST.

This framework isn’t rigid; it’s responsive. During 2024’s holiday rush, we extended hours by 20%, handling 2x volume without drops in quality. International tweaks, like Diwali specials for India, show our cultural attunement.

For U.S. clients, EST hours sync with major markets—think syncing with NYC showrooms or Chicago trades. Weekday mornings are gold for brainstorming; afternoons for confirmations.

Internationally, CET overlap means French customers catch us mid-afternoon; JST evenings suit Japanese professionals post-work. After-hours shine in crises: A midnight Australian shipment snag? Resolved by dawn with photo-verified fixes.

Policy perks: No-penalty escalations—if chat can’t solve it, get a $20 credit. This flexibility builds confidence, turning potential frustrations into loyalty wins.

In essence, our hours are a promise of presence—tailored to your world, ensuring NOOBLE’s support feels as close as your next room refresh.

To delve deeper, consider how we staff for seamlessness: 20 U.S.-based agents rotate for coverage, with 10 international freelancers for peaks. Analytics track query patterns—e.g., Saturday sofa surges prompt extra Saturday shifts.

After-hours success stories abound: A UK client at 2 AM EST got rug color-matching via email, waking to swatches shipped same-day. This 24/7 ethos, blended with structured hours, positions us as reliable allies in your decor quest.

IV. Guide to Submitting Requests / Feedback

Empowering you to voice your needs effortlessly is at the core of our service philosophy. At NOOBLE LLC, submitting requests or feedback is intuitive, secure, and geared toward swift, satisfying outcomes. Whether you’re troubleshooting a technical hiccup, placing a special order, or proposing a B2B collaboration, our streamlined processes ensure your input drives real results.

The Contact Form: Your Central Hub

Our contact form at nooble.store/contact is the star of the show—a user-friendly portal that captures everything in one go. Here’s how it works:

  1. Select Your Category: Dropdowns cover “Order & Shipping,” “Product Advice,” “Technical Support,” “Returns/Refunds,” “B2B Partnerships,” “Feedback/Suggestions,” or “General Inquiry.” This routes you to the right expert instantly.
  2. Fill in Details: Name, email, order number (auto-fills if logged in), and a rich-text box for your message. Upload up to 5 files (photos, sketches) for visual queries—like snapping your wall for decor matching.
  3. Add Context: Optional fields for urgency (e.g., “Rush: Delivery by Friday”) or preferences (e.g., “Call me back”).
  4. Submit Securely: SSL-encrypted, with CAPTCHA for spam-proofing. Instant confirmation email includes a ticket ID for tracking.

Pro tip: For complex requests, use bullet points in your message—we love clarity! 70% of form submissions get preliminary responses in 30 minutes.

Types of Requests We Handle

We cater to a spectrum of needs, each with dedicated protocols:

  • Technical Support: From assembly woes (sofa bolts missing?) to smart features (app-sync issues with LED wall art). Provide model numbers; we’ll email video guides or ship parts free.
  • Order Placement & Customization: Dreaming of a monogrammed rug or sectional in custom velvet? Detail specs here—our team quotes within 24 hours, with 3D renders for approval.
  • B2B Collaborations: Hotels, realtors, or designers seeking wholesale? Submit portfolios; our partnerships lead connects for volume pricing (up to 40% off) and co-branded options.
  • Feedback & Suggestions: Love our sustainability but want more colors? Your input shapes collections—top ideas get credited in “Community Inspired” lines.
  • General Support: Everything else, from gift wrapping queries to international duty estimates.

For feedback, we use Net Promoter surveys post-interaction, aggregating insights quarterly to refine services—like adding pet-proof tags after user votes.

Step-by-Step Submission Guide

To maximize efficiency:

  1. Prepare Your Info: Gather order IDs, photos, or measurements. For B2B, include company details.
  2. Choose Channel: Form for async depth; phone for immediacy; email for records.
  3. Be Specific: “The ‘Harbor’ sofa in gray arrived creased—photo attached. Need exchange by Oct 15.” vs. vague queries.
  4. Track Progress: Ticket links let you follow status— “In Review,” “Assigned,” “Resolved.”
  5. Follow Up: If no reply in 24 hours, reply to your confirmation—escalates to supervisors.

Security note: All data complies with GDPR/CCPA, stored encrypted and used solely for your request.

Real-world wins: A designer’s B2B form led to a 500-unit rug order for a boutique hotel chain. Technical fixes? 95% resolved same-day, with follow-ups ensuring satisfaction.

This guide demystifies outreach, turning “I need help” into “Here’s your solution.” We’re not gatekeepers; we’re enablers, ready to amplify your vision.

Expanding, forms integrate with our CRM for history pulls—mention a past rug buy, get tailored sofa recs. Types evolve: Post-2025, expect AI-pre-filled forms via chat history.

Feedback loops close the circle: Annual reports share how inputs influenced, like vegan leather additions from vegan advocates. Submit boldly—your request is our privilege.

V. Address, Map, and Directions

Finding your way to NOOBLE LLC should be as seamless as styling your space—that’s why we’ve detailed our address, interactive map, and step-by-step directions for our key locations. Whether for an in-person consultation, pickup, or just to soak in the inspiration, we’re easy to reach by car, public transit, or even bike.

Headquarters Address and Map

Primary Location: 2222 W Grand River Ave Ste A, Okemos, MI 48864

Embed our Google Maps link for instant navigation—zoom in to see parking, nearby eateries, and even street view of our modern facade with welcoming signage.

This spot in Meridian Mall’s vicinity offers ample free parking (200+ spots) and EV chargers. The building’s ground-floor suite features wide entrances for easy sofa transport.

Directions to Headquarters

Tailored for common starting points:

From Lansing (East State Street, ~10 miles, 15 mins)

  • Head east on E Grand River Ave toward Okemos.
  • Turn left onto Okemos Rd; continue 2 miles.
  • Right onto W Grand River Ave— we’re on your left, just past Meridian Mall.
  • Pro tip: Avoid rush hour (7-9 AM); use I-96 for speed.

From Detroit Metro (I-96 West, ~60 miles, 1 hour)

  • Take I-96 W toward Lansing.
  • Exit 110 for Okemos Rd; head north 3 miles.
  • Left onto W Grand River Ave; arrive in 0.5 miles on right.
  • Tolls? None. Gas up in Novi for the haul.

From East Lansing (Michigan State University, ~5 miles, 10 mins)

  • South on Hagadorn Rd to W Grand River Ave.
  • East 2 miles—spot our signpost.
  • Campus shuttle? Line 20 drops nearby.

Public Transit

Capital Area Transportation Authority (CATA) Route 18 stops at Meridian Mall (0.2 miles walk). Amtrak to Lansing, then Uber (~$15).

Walking/Biking

From downtown Okemos: 1.5-mile paved trail along Red Cedar River—scenic and shaded.

For accessibility: Ramps, wide aisles; call ahead for ASL interpreters.