Refund and Return Policy

Refunds at NOOBLE LLC are your right to reassurance, activated under clear, fair conditions that protect your purchase while honoring our commitment to quality. We process refunds not out of obligation, but out of genuine care for your experience, ensuring that if a product falls short, restoration is swift and complete. These conditions are crafted to be inclusive and intuitive, covering the most common scenarios where expectations and reality diverge, all while upholding the integrity of our premium offerings like handcrafted rugs, innovative wall decor, and durable sofas.

Defective Products, Incorrect Items, or Shipping Damage

The cornerstone of our refund eligibility is when a product arrives defective, incorrect, or damaged in transit. We hold ourselves to exacting standards—every item leaves our Okemos facility triple-inspected—but if it doesn’t meet that bar upon your doorstep, you’re covered 100%. Examples include:

• Defective Items: Manufacturing flaws like uneven stitching on a rug, peeling finishes on wall art, or unstable frames in living room furniture. If it fails our quality promise (e.g., fade-resistant inks that bleed), it’s refund-eligible.
• Incorrect Orders: Wrong size, color, or model—say, you ordered a gray “Harbor” sofa but received beige. Our picking error? Fully on us, full refund.
• Shipping Damage: Dents from rough handling, tears in packaging exposing upholstery, or water spots on decor. Document with photos, and we’ll refund without return if irreparable.

To claim, contact us within 7 days of delivery via the online form or +84902064999—evidence like unboxing videos strengthens cases, but isn’t mandatory. We partner with carriers like UPS for insured shipments, so damage claims are filed on your behalf, minimizing your effort.

This condition underscores our trust in craftsmanship: 99.5% defect-free rate, but when exceptions occur, refunds restore equity. A customer shared, “My wall sculpture arrived chipped—NOOBLE refunded instantly and sent a replacement gratis; now it’s my favorite piece.”

Products Not Matching Description or Failing Commitments

Beyond physical issues, refunds apply if an item doesn’t match our detailed descriptions or fails our performance commitments. We’re transparent on nooble.store—exact dimensions, material specs (e.g., 70% wool rug blends), care instructions—so discrepancies trigger eligibility:

• Mismatch in Description: If a sofa’s fabric feels synthetic despite “premium velvet” claims, or a rug’s pattern varies from the high-res image (beyond minor dye lots).
• Performance Failures: Items not functioning as promised, like non-slip rug backs that slide, or wall decor LEDs that flicker post-install. Our 5-year warranty amplifies this—early failures qualify for immediate refunds.

Allergies to undisclosed materials? Covered, with medical notes optional. International variances, like voltage for smart decor, are pre-noted, but mismatches still refund.

Eligibility window: 30 days from delivery for these, extendable to 60 for high-value items (> $500). No quibbles—our team verifies via photos or video calls, approving 98% on first review.

These conditions empower informed buys: Detailed PDFs with each order reiterate specs, reducing surprises. In 2024, this prevented 15% of potential claims through pre-shipment swatches.

Globally, we adapt: EU customers get 14-day legal minima, but we extend to our 30-day standard. Refunds via Stripe return to original method, preserving rewards points.

In essence, these conditions are your shield—defects, errors, mismatches met with refunds that reaffirm NOOBLE’s reliability. Shop boldly; we’ve got your back.

To deepen understanding, consider categories:

• Wall Decor: Refund if colors shift unnaturally (beyond 5% variance).
• Sofas: Structural weaknesses, like sagging after one use.
• Rugs: Odors from poor processing or size discrepancies >1″.
• Furniture: Assembly issues from faulty hardware.

Evidence guidelines: Timestamped photos suffice; we trust you. This leniency builds reciprocity—most returners become repeaters.

Our policy evolves: Post-2025, AR previews will further align expectations, but conditions remain robust.

III. Conditions for Exchanges and Returns

Exchanges and returns at NOOBLE LLC are designed to keep your decor journey flowing smoothly, allowing you to swap for that better-fit piece without penalty or pause. Our conditions emphasize flexibility, ensuring you can refine your living room vision—perhaps trading a bold rug for a subtler tone—while maintaining the pristine quality we deliver. These guidelines are straightforward, prioritizing your convenience over caveats, and apply uniformly across our wall decor, sofas, rugs, and furniture lines.

Timeframe for Accepted Exchanges and Returns

We offer a generous 30-day window from delivery date for exchanges and returns, giving ample time to unpack, arrange, and assess in your space. This isn’t arbitrary—it’s informed by customer data showing 90% of decisions solidify within two weeks, with the extra buffer for holidays or moves. For international orders, we extend to 45 days to account for shipping variances.

High-value items (over $1,000) qualify for 60 days, recognizing the investment in pieces like our custom modular sofas. Missed the window? Contact us—we review case-by-case, waiving for hardships like travel delays.

Product Condition Requirements

Returns must be in like-new condition: unused (or minimally displayed), with all original packaging, tags, and accessories intact. This preserves our sustainability ethos—resalable items get restocked or donated, minimizing waste.

• Wall Decor: Unhung, protective wrap untouched; minor handling marks OK if cleaned.
• Sofas/Rugs: No pet exposure, stains, or odors; test-sits fine if protected.
• Furniture: Assembled minimally, hardware bagged; no custom alterations (e.g., drilled holes).

Damage from misuse (e.g., spills) voids, but honest wear? We assess fairly. Photos required at return, but no inspections at your door—prepaid labels simplify.

Exchanges streamline: Same-value swaps (e.g., blue rug for green) ship free; upgrades cover differences. 85% of exchangers report higher satisfaction post-swap.

This balance—time and condition—ensures fairness: Your freedom, our viability. A testimonial: “Exchanged my sofa color in week 3—new one arrived same week; process was a dream.”

Internationally, duties on returns are refunded where possible. Conditions visualized:

These foster trust: No “final sale” traps unless noted (e.g., clearance). NOOBLE’s conditions? Your canvas for confident curation.

Further, “like-new” means functional—slight shipping creases press out. We supply cleaning kits for prep, easing compliance.

Policy perks: Free exchanges within category, encouraging experimentation.

IV. Processing Procedure

The processing procedure for refunds and returns at NOOBLE LLC is a well-oiled symphony of efficiency and empathy, transforming potential hassles into harmonious resolutions. We’ve mapped every step to minimize your involvement while maximizing speed, leveraging digital tools and our dedicated team to handle the heavy lifting. Whether initiating via app or phone, expect a process that’s as intuitive as selecting fabrics on nooble.store—clear, collaborative, and conclusive.

Step 1: Submit Your Request via Form or Email

Kick off with ease: Log into your account on nooble.store/returns or email returns@nooble.store with your order ID (from confirmation). Our form auto-fills details, offering dropdowns for reasons (e.g., “Size Mismatch”) and file uploads for evidence.

• Form Flow: Select item, reason, preferred outcome (refund/exchange), and ship new option if swapping.
• Email Option: Attach photos; CC chumanhhung19951@gmail.com for urgency.

Instant auto-reply confirms receipt, assigning a ticket #. 24/7 availability means no waiting—submit at midnight, get morning eyes.

Step 2: Confirmation and Information Verification

Within 24 hours (often 4-6), our specialists review: Verify eligibility against conditions, cross-check inventory for exchanges, and reach out if needed (e.g., clarifying photos via +84902064999).

• Verification Touches: Quick call or email for details; 90% approved without.
• Global Nuances: EU? Extra compliance check; Asia? Currency confirmation.

You’ll receive a detailed summary: “Approved—prepaid label enclosed; expect pickup Tuesday.”

Step 3: Refund via Stripe or New Product Shipment

Resolution delights:

• Refunds: Processed via Stripe to original method—full amount, including original shipping if our fault.
• Exchanges: New item ships same/next day; old picked up concurrently.

Labels emailed as PDFs; schedule via UPS app. For non-returnables (damaged), disposal instructions provided.

Post-resolution: Follow-up survey and $10 credit for feedback. End-to-end: 3-7 days average.

This procedure’s polish? CRM integration tracks seamlessly, with escalations to supervisors if stalled. A user: “Three steps, two days—refunded and reordered without missing a beat.”

Visual steps:

1. Submit → Form/Email
2. Verify → Team Review
3. Resolve → Refund/Ship

Internationally, DHL coordinates pickups. Procedure evolves: 2025 adds self-serve kiosks at hubs.

NOOBLE’s process? Precision with personality—your return, our refinement.

In detail, Step 1’s form uses AI to suggest reasons from photos. Step 2’s verifiers, trained quarterly, boast 98% accuracy. Step 3’s Stripe ensures traceability.

For B2B, bulk portals streamline. This choreography ensures every return reinforces our bond.

V. Refund Timeline

Timeliness is trust at NOOBLE LLC—our refund timeline is engineered for promptness, delivering funds back to your account in 5-10 business days, calibrated to your payment method and location. We know waiting feels like limbo, especially when reallocating to that perfect rug alternative, so we’ve optimized every interval to feel swift, not sluggish, while complying with global standards.

Processing Breakdown by Payment Method

Timelines vary slightly for precision:

• Credit/Debit Cards (Visa, MasterCard, etc.): 5-7 business days. Stripe reverses instantly; banks post in 3-5 days (e.g., Chase faster than international issuers).
• Apple Pay/Google Pay: 3-5 days. Wallet speed shines—funds often appear same-day, tokenized reversal seamless.
• International Wires: 7-10 days. Currency conversions add a day, but we expedite approvals.

Business days exclude weekends/holidays; U.S. federal ones pause, but digital queues hum.

From request to receipt:

• Day 0: Submission.
• Day 1: Approval/Label.
• Day 2-3: Pickup/Inspection (waived for refunds-only).
• Day 4: Stripe Process.
• Day 5-10: Bank Posting.

Track via dashboard—real-time status: “Funds Reversed—Pending Bank.”

Our 95% under-7-day rate beats industry 10-day averages, per 2024 audits. International? EU GDPR timelines met, Asia-Pacific aligned with local regs.

A story: “Refund from U.S. to UK card in 6 days—faster than my coffee run.” Delays? Proactive emails explain, with $15 credits.

Timeline table:

This cadence ensures refunds feel immediate, restoring your flow. NOOBLE: Time on your side.

Further, peak seasons (holidays) see dedicated queues, maintaining speeds. Method-specific: Cards notify via app pushes.

Globally, forex holds minimized. Your timeline? A promise kept.

VI. Notes & Disclaimer of Liability

Navigating the fine print shouldn’t dim your decor enthusiasm—that’s why our notes and disclaimers at NOOBLE LLC are concise, clarifying, and customer-focused, outlining practicalities while limiting our liability to what’s reasonable and responsible. These ensure smooth operations for all, protecting both your expectations and our ability to deliver exceptional products like our sustainable rugs and innovative sofas.

Key Notes for Smooth Experiences

• Non-Refundable Elements: Shipping fees on change-of-mind returns (we cover if our error); custom/monogrammed items (pre-approved only).
• International Specifics: Buyer responsible for return duties/taxes; we reimburse eligible via claim.
• Bulk/B2B: Customized terms—contact partnerships@nooble.store.
• Evidence Best Practices: Photos/videos within 48 hours aid speed; retain receipts for warranties.
• Sustainability Note: Returned items are sanitized/restocked; irreparables donated to charities.

Contact us for clarifications—no assumptions needed.

Disclaimer of Liability

NOOBLE LLC strives for perfection but limits liability to product cost, excluding indirect damages (e.g., consequential from misuse). Governed by Michigan law; disputes via arbitration. Force majeure (e.g., pandemics) excuses delays.

This shields without overreach—your safety paramount, with compliant materials.

Notes empower: “Knew duties upfront—return was stress-free.” Disclaimer? Fair play in an unpredictable world.

In full, notes include promo code exclusions on refunds. Liability caps at purchase value, per UCC standards.

Globally, localized disclaimers (e.g., EU consumer rights). These guardrails ensure NOOBLE remains your trusted ally.

Wrapping our policy: From objectives to timelines, it’s your blueprint for confidence. Explore, exchange, enjoy—NOOBLE’s got you.